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MEI EASITRAX® Professional Services

Why MEI EASITRAX® Professional Services

You’ve already selected the industry’s most comprehensive, flexible Vending Management Solution, EASITRAX Core.   And in a few months, we’ll be ready to release a new offering in our software suite, EASITRAX Advance.   Integrating one or both of these software solutions together or maximizing the potential in your investment may be a journey you would rather travel with experienced professionals by your side.

What’s available from our Team

No matter which stage of deployment you are with EASITRAX or how sophisticated your operation may be, MEI has a team of professionals who can help forge your path to success. From our telephone support line (1-800-345-8172) to our on-site implementation experts, each level of consultation available to you has the field experience and knowledge you can trust to quickly tackle the technical barriers to your profitability.   

Software Maintenance and Support

It pays to be on software support. It’s your first line of assistance. By staying current with your software renewals, users not only have access to the latest EASITRAX version releases but have access to:

·          EASITRAX message boards – share best practices with other users, post questions or read blog postings from our experts

·          Tiered levels of Software phone support- to handle your calls based on their complexity– dial 1 800 345 8172, option 2

·          State of the Art call center staffed with knowledgeable EASITRAX representatives

·          Discounts on hardware and software

·          Database analysis to identify where EASITRAX can be better utilized

Choose from Silver or Gold Software Support Tiers to meet your unique yearly software support needs.

Group Fundamentals Training Session

MEI has found it true, while working with customers in the field, that no matter which phase of deployment an operation is in with EASITRAX, there is great benefit for understanding the fundamentals of what this robust software can do for you.   In response to this discovery, MEI now offers a EASITRAX (Core) Group Fundamentals Training session to help educate customers, on the Core fundamentals of EASITRAX, equipping them with the right tools and processes to drive their success.   .    

During the 4 day session, participants will gain a complete view of the entire EASITRAX Core application.   This includes an understanding of 14 core disciplines.

Disciplines #1- #4 –Review, creation and maintenance of Primary Records as they relate to: Machines, Customers, Products and Routes

Disciplines #5 - #10- Review, creation and maintenance of Primary transactions as they relate to: Machine Transfers, Purchases, Route Issue, Warehouse Physical Inventory, Truck Physical Inventory, Vend Ticket and Customer Invoices

Disciplines #11-# 14 -Review the set up of Customer Invoice Pricing Hierarchy tables, Sales Tax and Customer Vending Commissions forms.

During the four day hands-on training, participants are given a demo database to work with during the sessions to exercise the key functionalities of the Core solution learned throughout the week.   

Onsite and Remote Support

Whether you’re transitioning from another vending management software or moving your operations to the next phase of your technology journey (ie. moving from Historical Based Forecasting to managing Real Time data) MEI experts have the experience and resources to achieve quick, profitable results. We start by understanding your business needs before a agreeing upon a plan, together we define the project scope and then leverage best practices learned in the field to achieve your goals.   We can tailor the training and services to your individual needs.   So whether it’s on-site, remote, a few hours or a few weeks you need with our team, we will deliver the results you need to be successful with our EASITRAX.

To engage MEI EASITRAX Professional Services or to learn more call 484.883.9796 or Click here to request a quote.

MEI EASITRAX® Software Maintenance and Support Tiers